FAQ - Frequently Asked Questions
PRODUCTS
Do you stock all materials?
Unless shown as out-of-stock, we have it in the warehouse.What if I don't see the sizes I want?
Let us know what you're looking for and we'll see if we can accommodate the sizes you want. Just send email to info@makerstock.com.
Do you sell full sheets of material?
Yes, we provide local pick up for full sheets of all of our materials. We're also happy to provide LTL shipping quotes for full sheets. Please email us info@makerstock.com and we can provide full sheet pricing and a shipping quote.
Do you carry Purple Tasmanian Millet Board?
Not yet, but let us know what you're looking for (info@makerstock.com) and we'll try to find it and hopefully add it as a regular item in the store.What if I have questions about your products?
If your specific question is not answered in the description of the material, please email us at info@makerstock.com.
ORDERS, DELIVERY & RETURNS
When will I get my order?
Our goal is to ship within 2-3 business days of the order, and the delivery is 1-7 business days depending on where you are located. All orders are shipped from Pennsylvania via FedEx Ground or USPS. Please note, during checkout, the shipping methods display estimated delivery times once an order is fulfilled. Custom cut orders are shipped in 4-5 business days and laser orders in 7-9 business days. MakerStock ships orders Monday- Friday. Any orders placed on Friday will not be processed until the following week.
Express shipping options are available during checkout. Any Express order placed after 12 pm EST will be processed the following day.
What is the refund policy on your products?
Your satisfaction is really important to us. We work diligently with our customers to assure the highest quality of service and the utmost in customer satisfaction. All items from MakerStock, except for custom-cut products, may be returned in their original, unused condition within 30 days for a full refund of the purchase price minus shipping. Credit will be issued in the same form as payment received. Final Sale items are not returnable or refundable.
If you receive an item that is damaged or defective due to a shipping or manufacturing issue, or have any other concerns with your order, please contact customer service within 7 days for assistance.
Please note, with acrylic materials, the paper or film masking must still be intact in order to return.
SHIPPING
Can you ship directly to my school's lab?
Yes. As long as they can accept deliveries, we can ship directly to your school or lab. Just enter the correct lab address as your "ship-to" address.Will I receive all the items in my order at the same time?
Yes. As long as all the items were added to the same order, they will ship together.Do you ship internationally?
We do! The shipping price will depend on the country being shipped to as well as the weight of your order.
PAYMENT
What payment types do you accept?
We accept Paypal, Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay & Amazon Pay.