Shipping during the Holiday Season
Posted by Jaclyn Baldwin on
We are all guilty of expressing our displeasure when we do not receive an order in the timeframe that we expect it. Once we place an order, we expect to receive it the next day. In a world of Amazon Prime, the almost magical appearance of goods so quickly has conditioned us to expect it from everyone and every place we order from.
At MakerStock, our goal is to ship all stock size orders within 24-48 hours. Custom cuts typically ship in the same timeframe, but may take an additional day to ship. We ship from Old Forge, PA, just outside of the Scranton area (yes, that’s the Scranton from The Office).
We use FedEx Ground and Home Delivery for most shipments, as it reaches most of the east coast and middle part of the country within 1-3 days. West Coast shipments can take 5-7 days. Keep in mind, with FedEx Ground and Home Delivery shipping, these timeframes are estimates and cannot be guaranteed. As package volume increases during the holiday season, most shipping companies and carriers will experience delays. Where possible, we suggest ordering with enough lead time to allow for possible shipping delays.
In addition, with FedEx, you can sign up for their free Delivery Manager. This service allows you to track your orders, receive up-to-date notifications, and even request to pick up your order from one of their many pick-up locations, such as your local Walgreens.
Of course, sometimes, you may just run out of materials sooner than expected, or receive a last minute request, and need stock with a definite shipping date. If you need materials with a guaranteed arrival date, please contact us at support@makerstock.com for expedited shipping options. We can ship FedEx Overnight, 2-Day and 3-Day Express Saver upon request. Please keep in mind that depending on the time, an express request may not be processed until the following business day, due to pick up times. For reference, our Express cut off time is 1:00 EST.
Also, if you are local to the area, we do offer pick-up for orders. This works especially well if you are in immediate need of materials, or have an oversize request that is cost prohibitive to ship.
When in doubt, reach out to us and we'll do our best to make holiday magic happen for you.